Answer: My guidance would be to honor those returns and to then take several actions, depending on what fits the brand name: Offer a discount code for a future purchase and/or offer a method to donate a portion of the refund to a COVID-19 relief fund.
In the current edition, MCM readers sent in questions about an increase in returned orders, and about ways to maintain satisfaction center and warehouse security for their employees throughout the COVID-19 crisis. Below are the specialist answers.
We all can use some additional assistance sometimes, reaching out to our “bench” with hard questions, obstacles or scenarios we’re handling in our work roles. That’s why Multichannel Merchant created our new “Ask the Experts” feature.
Question: What are some options for sellers battling a greater return rate than a purchase rate? This is happening to our company and I’m sure others.
Keep in mind: if you wish to submit questions to our specialist mailbag, you can do so anytime by clicking here.
- Zack Whitacre, Senior Manager of Operations Strategy, Bonobos
Concern: How are employees remaining safe in warehouses?
We’re also seeing employees designated to cleaning up high traffic locations numerous times a day and putting highly noticeable decals on areas such as light switches, door handles, and so on to constantly advise employees about security. They’re likewise changing doorknobs with hook style manages that can be opened utilizing forearms.
In the most current edition, MCM readers sent in questions about a boost in returned orders, and about methods to maintain satisfaction center and storage facility safety for their workers during the COVID-19 crisis. We’re also seeing workers designated to cleaning high traffic areas a number of times a day and putting highly visible decals on areas such as light switches, door manages, etc. to constantly advise workers about security. The trend towards goods-to-person automation is intensifying as well, restricting the number of workers in a facility.
- Brian Barry, president, F. Curtis Barry & & Co.
Response: Employers are taking actions to maintain warehouse security by implementing a number of security checks throughout the day, consisting of workers’ temperature level and examining prospective signs.
The trend towards goods-to-person automation is escalating as well, restricting the variety of employees in a center. These types of automated units strengthen distancing within a lot of facilities.