Loved Ones Getting Sick, Economic Woes Top Fears in Coronavirus Survey

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Over half of consumers surveyed (52%) reported purchasing more of some categories in response to the coronavirus break out, while 29% stated they were purchasing less of some classifications. Two-thirds of consumers stated they anticipate to make more purchases online if the break out continues, and almost half (47.4%) stated they anticipated altered behaviors to stay in place after the outbreak ends, such as more sanitary practices and a focus on health and wellness.

Unsurprisingly, nondiscretionary costs on food, home items, individual care and health items saw the most significant jump, with more than a 3rd of respondents reported buying more. The biggest losers in terms of item categories were clothing, furnishings and home-improvement, electronic devices and devices and appeal items.

Cinema (mentioned by 67% of respondents), restaurants, bars and coffeehouse (64%) and shopping malls (64%) were listed frequently as locations that customers are preventing during the coronavirus break out. This was followed by fitness centers and sports centers (56%), sporting events (56%) and schools/colleges (53%)

A brand-new customer study from Coresight Research highlighted a number of concerns connected to the intensifying coronavirus break out, with job losses currently being reported and fear of lost income grasping one-third of respondents.

MCM Musings: people everywhere are talking about facility of some type of “brand-new normal” once the coronavirus break out is brought under control, and this survey seems to substantiate that thinking. This worldwide event is a huge wakeup call for retail, from how supply chains and shipment networks are structured, to over-reliance on particular trade partners, inventory management and a requirement to much better comprehend the nature of customer behavior. Coronavirus has actually brought into plain relief how ill-equipped we were as a nation, both in the public and personal sector and as families and individuals, to handle a disruption on this scale. For something, the nature of work will probably never ever be the same. Once things settle down, we’ll see the granddaddy of all resets across the board.

Coresight’s outcomes were based upon a study of 1,152 online users in the U.S. aged 18 or older on March 17 and 18, 2020.

Asked to provide more information about their issues, the number-one choice of consumers was worry of pals or relatives getting sick, mentioned by 60% of participants, followed by fear of economic disturbance (48%), lack of food and other items (47%), getting ill themselves (46%), loss of earnings or employment (37%), needing to stay at home (19%), and disruption to take a trip (14%).

Less than 7% of participants said they thought extreme impacts from coronavirus will last less than a month, with most thinking it will last one to 4 months, while over one in 5 believe there will be a serious disturbance lasting 5 months or more.

Almost four-fifths of respondents stated they were somewhat or extremely worried about coronavirus, Coresight reported, while 4.2% stated they had already lost their jobs as an outcome, and another 12.7% concerned they might be next.

[Related: Retail and Mall Groups Ask Trump, Congress for Coronavirus Relief]

A guy in dire need of paper items prepares to take a look at a Costco in San Francisco (photo credit: Shutterstock)

It’s fascinating, and possibly motivating, that individuals noted fear of others they care about getting ill ahead of fear of themselves catching the deadly infection.


Movie theaters (pointed out by 67% of respondents), dining establishments, bars and coffee stores (64%) and shopping malls (64%) were listed most frequently as places that customers are preventing throughout the coronavirus break out. Unsurprisingly, nondiscretionary costs on food, household products, individual care and health products saw the greatest dive, with more than a third of respondents reported purchasing more. Coronavirus has actually brought into plain relief how ill-equipped we were as a country, both in the public and private sector and as families and individuals, to deal with a disruption on this scale.

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