Confirmit Genius Named 2020 CUSTOMER Magazine Product of the Year Award Winner


“Organisations across the world are resting on an amazing amount of information that might be used to inform important organisation choices,” stated Michael Wooh, Chief Marketing Officer, Confirmit. “Confirmit Genius is undeniably altering the way companies analyze and act on information, and we’re absolutely delighted that Confirmit is amongst this year’s winners.”

A full list of award winners is offered online. Award receivers will also be published in the 2020 2nd Quarter problem of CUSTOMER Magazine.

Innovative text analytics service from Confirmit is discovering a gold mine of market, consumer and worker insights

The 2020 CUSTOMER Product of the Year Award recognises suppliers who are devoted to benefitting the total client experience by advancing the call centre, CRM, and teleservices industries one service at a time. A prominent award within the interactions and innovation sector, the CUSTOMER Product of the Year Award intends to highlight innovative services that fulfill or exceed the expectations of customers.

Confirmit Genius is a text analytics solution that leverages artificial intelligence technologies to arrange, categorise, and make sense of unstructured information for important insights. The service ties that info– scattered across open-ended study responses, business systems, CRM information, social networks and more– with structured information to offer a total photo of market, staff member, and consumer beliefs.

The newest award adds to Confirmit’s growing number of achievements showing its management in the market, dedication to innovate, and dedication to customer success.

LONDON, UK, NEW YORK, NY, and OSLO, Norway, March 12, 2020— Confirmit, the leading international solutions supplier for Customer Experience (CX), Employee Experience (EX), and Market Research (MR) today revealed that its text analytics platform Confirmit Genius has actually been recognised in CUSTOMER Magazine’s 22nd Annual Award. Identified as an industry leading client experience service, Confirmit Genius has actually been revealed by TMC as a 2020 CUSTOMER Product of the Year Award winner.

“On behalf of both TMC and CUSTOMER publication, it is my pleasure to honour Confirmit with a 2020 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Confirmit Genius solution has proven it is deserving of this elite status and I look forward to continued development from Confirmit in 2020 and beyond.”

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