A 12-Step Process for an Ecommerce Fulfillment Center Assessment

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The assessment process we perform with our customers determines locations where you can improve operational performance. The 5 fundamental parts are:

  • Gathering data and metrics to determine efficiency, service levels and mistake rates
  • A walkthrough and observations of the procedures and operations
  • Interviews with key staff
  • Advancement of options
  • Development of an action plan

Functional MetricsWhat functional metrics do you routinely report on and what do these indicate about your satisfaction performance? Your assessment needs to compare your preferred requirements of service and productivity with your actual performance.

Below are 12 key aspects of a complete ecommerce satisfaction center assessment that will assist make your operations more efficient and efficient.

While it’s fine to have some basic objectives like lower fulfillment costs, many companies’ assessments have more specific goals. For example, your satisfaction expenditures have increased without incremental efficiency gains. How can you gain more functional space to store item? How can you lower selecting mistakes? What can be done to minimize order throughput times?

Considering all the obstacles dealing with today’s ecommerce satisfaction center operations, how should you go about carrying out an assessment, and what are the objectives?

Area Utilization

Keep 10% of places available and open to permit stock motion.This might not be possible all the time however having area available to save stock in choosing and reserve areas is a crucial factor.

In forward picking, are you using the same size choice faces for each item or do you utilize a range of storage media? Do you accumulate to a week’s projected need to decrease replenishment runs? Exist chances for much better handling available space?

Eyeball your bulk area. Is it honeycombed in terms of partial pallets? Does your WMS help you with directed putaway and managing area?

How are you aiming to maximize readily available area!.?. !? Are there chances to add tiered pallet racking? How about usage of area over doors and on the outer walls? In many cases, we have actually found pallet racking is set up in the incorrect direction in a center. Nevertheless, taking it down and re-installing it while a center remains functional has many difficulties.

Labor Use

Indirect and direct labor represents more than 50% of your facility expenses, excluding shipping. This blog provides you 9 crucial points to assist you handle labor more efficiently.

Layout and WorkflowHow well does

your satisfaction center’s layout serve the procedures of storage, inbound receipt processing and putaway, as well as all the steps of order and returns processing? Among the finest ways is to diagram incoming item and order circulation. How can you make the design more efficient?Inventory Systems

You need to strike the challenging

The other element is, stock accuracy and having the ability to track usage and location throughout the satisfaction center. If a picker can’t find an item, it goes into backorder purgatory and you risk losing the customer.

balance between having a SKU in stock when the order hits and not being overstocked. Most centers can process in-stock orders in a day or less. What can management and merchants do to optimize stock availability? This blog site has 6 significant suggestions.

With totally barcoded product, places and procedures, stock precision can be as high as 99.98%. This is the function of the stock system, be it a WMS, ERP or OMS. Think about applications to decrease labor and enhance efficiency where suitable.

Slotting Procedures

Maintaining slotting procedures is vital to an effective operation. Attempt to offer primary pick area for one week’s average unit sales for each SKU. Execute hot choice places to minimize picker walk time. Concentrate on the top 10% of fast-moving SKUs to guarantee they’re correctly slotted. Make sure you have a vibrant, ongoing slotting process.

Picking Productivity

Packing and selecting are 2 major expenditures in an ecommerce satisfaction center. Here are methods to improve choosing efficiency and precision important to purchase throughput.

Loading Function

In ecommerce companies, packing labor is a significant expenditure. Here are 7 areas to examine that include packaging process, materials, automation and branding.

Performance Reporting

The majority of business have not enhanced efficiency considerably to balance out costs in over 10 years. And workers wish to know what’s anticipated of them and how they’re measuring up. Measuring and reporting on ecommerce satisfaction center productivity will help you

Is this the proper time to take productivity measurement to the department level? Here are some departmental efficiency measurements most business have actually not carried out.

improve performance. Set Goals, Report Results

Storage Facility Management System

When you have assessed your operations, are the options being considered based on greater performance from your existing systems or do they require a brand-new WMS? Learn more here about WMS and automation synergies.

From Assessment to Action

Keep all the observations and conclusions organized so you can examine at any time, particularly when examining your continuous enhancement cycle the following year.

Brian Barry is President of F. Curtis Barry & & Company

When you’ve collected and analyzed all the details, patterns will emerge and you’ll have a quantifiable photo of what you succeed and what requires to be improved. Establish an action plan for this year. Where can you get the biggest enhancements from the smallest number of changes?


Your fulfillment expenditures have actually increased without incremental performance gains. In forward selecting, are you using the very same size pick faces for every item or do you use a range of storage media? Picking and loading are 2 significant costs in an ecommerce fulfillment. Many business have actually not enhanced efficiency substantially to offset expenses in over 10 years. Is this the suitable time to take productivity measurement to the department level?

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