eGain Partners with Avaya to Deliver Digital-First Customer Engagement

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A client might get a promotional SMS-based deal from her bank, pick to immediately engage with a conversational virtual assistant via messaging, get qualified as a hot lead, and get linked in real-time to chat with a lender.,” said Ashu Roy, eGain CEO.

A consumer might get a marketing SMS-based deal from her bank, select to immediately engage with a conversational virtual assistant via messaging, get qualified as a hot lead, and get connected in real-time to chat with a lender.,” stated Ashu Roy, eGain CEO.

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