Confirmit closes 2019 with a variety of client news and technological innovations; continues momentum in 2020
“I’m pleased that we have had the ability to end 2019 on a high, with the momentum we need to make 2020 a remarkable year for Confirmit,” stated Ken Østreng, CEO, Confirmit. “Once again, we have had the ability to drive the market forward, not just through our newest technological developments, but through our partnership method that guarantees our customers have the ability to generate favorable organisation results from our services.”
London, UK, Oslo, Norway and New York, NY, Feb. 6, 2020— Confirmit, the leading international options supplier for Customer Experience, Employee Experience, and Market Research (MR) liquidated 2019 with record reserving for the fourth quarter, and a quickly expanding worldwide client base.
As part of Confirmit’s focus on satisfying the global innovation needs of its growing customer base, Confirmit has actually introduced its Horizons Cloud environment in Germany (based on Microsoft Azure) and it is now up and running for consumers. This includes to Confirmit’s existing SaaS and Cloud environments presently available in the UK, United States, Australia and Canada, and enables consumers to store their data in compliance with increasingly strict information localisation laws and policies.
The stability and effectiveness of Confirmit’s platform stayed at the core of the innovation, with 100% uptime on all environments in 2019.
Confirmit also revealed a range of updates and brand-new functions to its comprehensive, industry leading software application platform, Confirmit Horizons. In September 2019, Confirmit made updates to provide MR organizations greater field reporting, usability and management capabilities. Just 2 months later on, Confirmit revealed another host of functions focused around digital and AI. The significant developments include brand-new collaborations with Brandwatch and Tealium, a new Digital Feedback module for easily setting up web and app intercepts, and boosted, AI-driven text analytics. This mix allows companies to smartly act and evaluate on digital feedback throughout essential digital channels of social, app and online.
Confirmit invited lots of brand-new Market Research clients in 2019 and extended partnerships with existing services, including CloudXink, Lieberman Inc., Integral Research, KS&R, and Userneeds.
Now a yearly custom, Confirmit celebrated its customers through two awards programs devoted to acknowledging excellence in consumer experience and Market Research, the 2019 ACE Awards and the 2019 Achievement in Insight and Research (AIR) Awards.
Cromwell, a leading U.K. and global supplier of top quality commercial tools and services which was just recently acquired by W.W. Grainger, Inc., likewise revealed a tactical Customer Experience (CX) program, underpinned by Confirmit Horizons, to boost its long-lasting commitment to providing a really customer-focused service.
In the final quarter of the year, Lenovo ™, a world leader focused on a vibrant vision to provide smarter innovation for all, began a cooperation with Confirmit to expand and enhance its client experience programs.
Just as 2019 was coming to a close, Confirmit revealed that RS Components, a worldwide multi-channel company of electronic and industrial services and products, expanded its highly effective strategic VoC programme, underpinned by Confirmit Horizons, with the addition of the Confirmit Genius text analytics solution.
Global Team Expansion:
Confirmit made a number of internal appointments in 2019 in an effort to construct a more expansive group and supply customers with not only a broad variety of best-in-class innovation but specialist consulting as well. New staff member joined around the world, and crucial modifications consisted of:
— Howard Lax was selected to Principal Director of CX Consulting, where he now supports customers in their efforts to design, develop and execute their consumer experience vision.
— Andrew Farries was designated as Director, Customer Experience Consulting in Australia.Occasions, Awards and
— Chris Brown was promoted to the role of VP of Global CX Consulting at Confirmit, where he leads an internationally lined up and expanding team of CX experts to deliver CX consulting services worldwide.
Recognition: In 2019, it was the year to become
its innovation continuing to lead in the industry and drive success for its clients. Emphasizes include:– Engage Business Media called Confirmit a finalist for the Best Customer and Employee Engagement Programme as a part of the 2019 International Engage Awards.– Confirmit was called a finalist in three categories for the UK Customer Experience Awards, consisting of Team of the Year– Programme, Customer Centric Culture– Initiative and Use of Insight & Feedback– Programme.– Customer Experience Magazine named Confirmit’s SVP of Customer Experience Innovation Claire Sporton and Phil Durand”Top CX Stars. “– Confirmit won the Gold Stevie ® Award in business
Intelligence Solution category in the 13th annual Stevie Awards for Sales & Customer Service.– Quirk’s named Confirmit a finalist for the Market Research(MR )Supplier Award, part of the bigger Marketing Research and Insight Excellence Awards.– Confirmit’s Director of CX Consulting Phil Durand and Confirmit customer Zancesca
Spagnoletti, AVP of Customer Experience at Philadelphia Insurance Companies were called finalists of the 2019 CX Impact Awards by the Customer Experience Professionals Association(CXPA).– Confirmit Horizons was called as a 2019 CUSTOMER Product of the Year Award winner by TMC.– The business won the Tech Culture award from TMC, which acknowledges the best-of-the-best work cultures within the technology sector.
“I’m delighted that we have actually been able to end 2019 on a high, with the momentum we require to make 2020 an extraordinary year for Confirmit,” said Ken Østreng, CEO, Confirmit. Innovation Enhancements:
As part of Confirmit’s focus on meeting the global technology needs of its requirements client base, Confirmit has launched its Horizons Cloud environment in Germany (based on Microsoft Azure) and it is now up and running for customers. Confirmit also revealed a variety of updates and brand-new functions to its comprehensive, market leading software application platform, Confirmit Horizons. As for award wins, Confirmit has actually already started 2020 with acknowledgment from TMC’s CUSTOMER Magazine, where its Digital Feedback module was called as a 2019 Customer Experience Innovation Award winner.– Confirmit was named a finalist in 3 categories for the UK Customer Experience Awards, consisting of Team of the Year– Programme, Customer Centric Culture– Initiative and Use of Insight & Feedback– Programme.
an insight” rock star “– and Confirmit led the way with its global roadshow held in New York City, London and Sydney concentrated on using insight to drive organisation success for CX and MR specialists. The company united numerous insights specialists to the occasions titled”Evolution or Revolution: The Road to Insight Rock Stardom,” where market leaders, analysts, and Confirmit experts spoke about how to attain insight-driven success. When it comes to award wins, Confirmit has actually currently started 2020 with recognition from TMC’s CUSTOMER Magazine, where its Digital Feedback module was named as a 2019 Customer Experience Innovation Award winner. The business covered 2019 with a variety of accomplishments, varying in recognition of its executives and consumers to recognition of